Cleaning Policy
Have you ever felt grossed-out when staying at a short-term rental or hotel? Or, just simply questioned how thoroughly the home was cleaned. Well, we have. That’s why we go out of our way to ensure a thorough cleaning every time.
Cleaning Policy — Ercolano Homes LLC
General Cleaning Procedures
1. Pre-Arrival Cleaning:
- Sanitization: All high-touch surfaces, including doorknobs, light switches, remote controls, and countertops, are thoroughly sanitized.
- Linens and Towels: Fresh linens and towels are provided and replaced after each guest stay.
- Floors: All floors are vacuumed and mopped using disinfectant solutions.
- Trash Removal: All trash bins are emptied and liners replaced before your arrival.
- Bathrooms: Bathrooms are cleaned and disinfected, with attention to sinks, toilets, showers, and mirrors.
- Kitchen: The kitchen is cleaned, including countertops, appliances, and cabinets. Dishes and utensils are washed and put away.
2. During Your Stay:
- Regular Maintenance: Our cleaning staff will not enter the property during your stay unless specifically requested or for urgent maintenance.
- Trash and Recycling: Please dispose of trash and recycling in the designated bins provided. Trash should be placed in the bins and not left outside.
- Spills and Stains: Clean up any spills or stains promptly to prevent lasting damage. Cleaning supplies are provided under the sink for your convenience.
3. Post-Departure Cleaning:
- Deep Clean: Following your departure, a thorough cleaning will be performed to prepare the space for the next guest. This includes all general cleaning procedures plus additional tasks like washing windows, dusting, and checking for any maintenance issues.
Guest Responsibilities
1. Before Departure:
- Clean Up: Please remove all personal belongings and dispose of any food items. Place used linens and towels in the laundry basket provided.
- Kitchen Use: Wash and put away any used dishes, utensils, and cookware. Clean any spills or crumbs from the countertops.
- Trash Disposal: Ensure that all trash and recycling are placed in the appropriate bins and that no trash is left inside the property.
- Furniture and Equipment: Please ensure that all furniture and equipment are returned to their original positions.
Damage and Maintenance:
- Report Issues: Notify us immediately of any damage or maintenance issues. This helps us address concerns promptly and maintain the quality of the property.
- Accidental Damage: If accidental damage occurs, please inform us as soon as possible so we can arrange for repairs and assess any potential charges.
Behavioral Expectations:
- Respect Property: Treat the property with care and respect. Any excessive mess or damage beyond normal wear and tear may result in additional cleaning or repair fees.
- Parties and Events: No parties or large gatherings are allowed on the premises.
Health and Safety Measures
1. Cleaning Products: We use EPA-approved disinfectants and cleaning products to ensure the highest standards of cleanliness and safety.
2. Ventilation: Proper ventilation is maintained throughout the property, including the use of air purifiers where applicable.
3. COVID-19 Precautions: Enhanced cleaning protocols are in place to reduce the risk of transmission. This includes frequent disinfection of high-touch areas and ensuring that the property is aired out between guests.
Feedback:
We welcome your feedback on cleanliness and any suggestions for improvement. Your input helps us ensure that our property meets the highest standards.